Privacy Policy

At Sylhet Sand, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sylhetsand.com) or use our services. This policy is governed by the applicable laws of Bangladesh.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our products or services, asking for a quote, or contacting us. The personal information that we collect depends on the context of your interactions with us and may include:

• Contact Data: Name, phone number (including WhatsApp), email address, and business/company name.
• Delivery Data: Site addresses, project locations, and delivery instructions within Bangladesh.
• Communication Data: Records of your communications with our sales and support teams.

2. How We Use Your Information

We use the personal information collected via our website for a variety of business purposes described below:

• To provide accurate price quotes for bulk sand supply.
• To fulfill and manage your orders, deliveries, and payments.
• To coordinate logistics with our transport team and truck drivers for timely delivery to your site.
• To respond to customer service requests and provide support.
• To send administrative information to you, such as changes to our terms, conditions, and policies.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:

• Logistics Partners: Truck drivers and transport agencies necessary to deliver the sand to your specified location in Bangladesh.
• Legal Obligations: If we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process in Bangladesh.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at: